Organising Angel - Privacy Policy

Organising Angel Ltd respects your privacy and is committed to protecting your personal information.

1. Who I Am and How to Contact Me

Organising Angel Ltd is responsible for how your personal information is collected and used.

Organising Angel Ltd

2. What Personal Information I Collect

Depending on how you contact me or use my services, I may collect:

Contact information – such as your name, email address and telephone number.

Address and property information – such as your address and information about your home, belongings and session requirements where needed to provide the service.

Booking and service information – such as consultation, appointment and service details.

Communication information – information contained in emails, telephone calls, WhatsApp messages or social media messages.

Payment information – details relating to payments and transactions.

Photographs and video – where these are requested or taken in connection with providing the service, with your permission where required.

I only collect information that is reasonably necessary for providing and managing my services and running my business.

3. How I Use Your Information and My Lawful Basis

I may use your personal information for the following purposes:

Enquiries and communication – responding to enquiries and communicating with you about your booking or service.

Providing services – arranging consultations, sessions and understanding your requirements.

Payments and records – processing payments and maintaining appropriate business, accounting and tax records.

Legal and business purposes – meeting legal obligations and dealing with queries, complaints or disputes.

I use your information where this is necessary to take steps at your request before entering into a contract, to provide services under a contract, to comply with a legal obligation, or where I have a legitimate interest in running and managing my business.

Some information may be necessary for me to provide the services you have requested or to meet legal obligations. If you do not provide information that is necessary for these purposes, I may not be able to provide the relevant service.

Where I rely on your consent, such as for using photographs or video for marketing, you can withdraw that consent at any time.

4. Who I Share Your Information With

I do not sell or rent your personal information.

I may share relevant information where necessary with:

Business and technology providers – such as Wix, Calendly, Linktree, WhatsApp and social media platforms where you choose to use those services to communicate with me.

Payment and financial providers – where necessary to process or record payments.

Professional advisers – where necessary to provide professional or business services.

Authorities – where disclosure is required by law, such as HMRC.

These organisations may process your information in accordance with their own privacy policies.

Where personal information is transferred outside the UK, appropriate safeguards will be used where required by applicable data protection law.

5. Photographs, Video and Marketing

Photographs or video may be requested or taken before, during or after a session where reasonably necessary to help Organising Angel plan, prepare for or carry out the service.

Photographs or video taken for the purposes of providing the service will be kept private and will not be used for marketing without your separate permission.

If I ask for permission to use photographs, video or testimonials for marketing, you are free to decline. Where consent is given, you can withdraw it for future use.

6. How I Protect and Retain Your Information

I take reasonable steps to protect your personal information from loss, unauthorised access, alteration or disclosure.

I do not keep personal information indefinitely. Information is retained only for as long as reasonably necessary for the purpose for which it was collected, or for as long as I am legally required to keep it.

Financial and accounting information will be retained for the periods required by law.

7. Your Data Protection Rights

Depending on the circumstances, you have rights under data protection law including the right to:

Access – request a copy of the personal information I hold about you.

Correction – ask for inaccurate information to be corrected.

Deletion – ask for information to be deleted in certain circumstances.

Restriction – ask for the use of your information to be restricted in certain circumstances.

Object – object to certain uses of your information, including where applicable the use of your information for direct marketing.

Data portability – request your information in certain circumstances.

Withdraw consent – where I rely on consent to process your information.

These rights are not absolute and may not apply in every situation.

To exercise your rights, please contact me using the email address above.

8. Information Obtained from Other Sources

I will normally collect personal information directly from you.

I may also receive limited information through:

Booking and service platforms – such as Calendly.

Communication and social media platforms – where you choose to contact Organising Angel through services such as WhatsApp, Instagram or Facebook.

Where personal information is obtained from another source, I will provide the relevant privacy information as required by applicable data protection law.

9. Automated Decision-Making

Organising Angel does not use your personal information to make decisions about you solely through automated decision-making or profiling.

10. Cookies and Third-Party Websites

The Organising Angel website may use cookies and similar technologies provided by Wix or other services used on the website.

Cookies may be used for:

Website functionality and security

Website performance and user experience

Understanding how visitors use the website

Some cookies are necessary for the website to function, while others may require your consent depending on their purpose.

The website may also contain links to third-party websites and services. Those organisations have their own privacy policies, and Organising Angel is not responsible for how those organisations process your information.

11. Complaints

If you have concerns about how Organising Angel Ltd handles your personal information, please contact me first using the details above so that I can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

12. Withdrawal of Consent and Changes to this Policy

Where I rely on your consent to use your personal information, you can withdraw that consent at any time by contacting me.

Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew your consent.

I may update this Privacy Policy from time to time to reflect changes to my business, the services I use or applicable data protection requirements. The latest version will be made available on the Organising Angel website.